By visiting our website and purchasing our services, you agree to the following Terms and Conditions.

General Questions

The following describes the Terms and conditions. “You”, “your”, and “customer” pertains to the person who is accessing the site. “us”, “the company”, or “we” refers to our own company. “Parties” or “party” refers to the company and the customer. The current laws in England govern these conditions and terms. Access to the site and any products or services are subject to the terms and conditions listed below. As a customer of our website, you must read through the terms listed below. By using our site, you agree to the terms and conditions.

Our company is a member of the National Pest Technicians Association. Contact them at https://www.npta.org.uk/ if you want to find out more.

We collect your information through our “Get A Quote” form. We do this so we can reply to our customer enquiries and so we can provide the requested service. You can ask us to delete your details any time you want. We have the right to erase your data and any information without notice.

By visiting our website and purchasing our services, you agree to the following Terms and Conditions.
1.1. Prior to our technicians’ arrival, you are responsible for conducting the necessary preparations required for the treatment. We may refuse to proceed with treatment if the preparation requirements are not met.
1.2. We do not assume any liability for the loss or damage to valuable or sensitive items resulting from the treatment or the actions of our technicians required to perform their duties.
1.3. It is essential that you keep away from the treated areas during the treatment and allow sufficient time for any chemicals to fully dry before re-entering the treated premises.
1.4. You must inform us in writing before the treatment about the value of items that cannot be removed from the treated areas and are not resistant to heat or chemicals.
1.5. Throughout the inspection process, you or your representative must be present and inform our technicians about any potential hazards present on the property.
1.6. You are responsible for ensuring that no items that should be removed are left behind and that no items are mistakenly taken away. Infested sensitive items left for treatment are treated at your own risk.
1.7. Upon receiving the treatment report or receipt from us, it is your responsibility to promptly notify us of any inaccuracies within 10 working days. Failure to provide such notification within the specified timeframe will be considered as your acceptance of the treatment reports and receipts as accurate.

2.1. We are responsible for providing the services purchased through our contact form, email, or phone number, as agreed upon orally or in writing.
2.2. We take responsibility for identifying any potential hazards that our services may pose to people and animals, excluding pests that already inhabit the areas targeted for treatment.
2.3. We will keep you informed of any changes to the initial treatment plan.
2.4. We will notify you in the event of any delays in our technicians’ arrival.
2.5. If we are unable to carry out the agreed service(s), it is our responsibility to contact you and offer options to reschedule, cancel, or refund any pre-paid amounts.
2.6. We are committed to conducting free visits within the terms and conditions of the provided guarantee and the agreed-upon guaranteed period.

The data on our site isn’t comprehensive. There may be some degree of inaccuracy. We do not guarantee that the information is applicable or associated with individual cases. Our company is not responsible for any indirect loss or direct damage resulting from your decisions by reading the data on our site.

You can only link to our website if you have contacted us prior. We will only allow links if we have agreed by written consent. If you create a link to our site and do not have our consent, then you will bear your own risk and all limitations mentioned in these terms and conditions will apply to your linking efforts.

Intellectual rights and copyright rights will apply to all content that is on this site and content that is associated with us.

We are the data controller for the service under the data protection act of 1998. If you proceed to purchase our service, then you consent that we may need to retain some of your data to complete the booking for you or invoice you for billing purposes. You have the right to ask us to delete your data, which is listed under the “right to be forgotten”. Get in touch with us at mothexterminator@gmail.com if you want us to delete your personal data from our records.

Guarantee Terms and Conditions

3.1. Discounted Price: For every subsequent steam and ULV Fumigation, we will provide a 30% discount on the initial treatment price, valid for 30 days from the last treatment..
3.2. Three Months Guarantee: After completing three steam and ULV Fumigation, we offer a three-month guarantee. In the unlikely event that the treatments are not effective, we will provide up to two additional visits free of charge, subject to the terms and conditions outlined below.
3.3. Full Property Treatments: Our guarantee terms apply only to treatments conducted on the entire property. Partial property treatments are not covered under this guarantee.
3.4. Reporting Pests: It is essential to inform us of any remaining alive pests within 30 days of the treatment. Failure to do so will automatically invalidate your guarantee.
3.5. Current Infestation Coverage: Our guarantee applies solely to the current infestation and does not cover any future re-infestations that may occur after the treatment guaranteed period.
3.6. Compliance with Aftercare Instructions: To ensure the effectiveness of the treatment, it is crucial to follow the aftercare instructions provided in your treatment report, whether given orally or in writing. Failure to comply with these instructions will render the guarantee invalid.

4.1. We provide a 6-month guarantee for our heat treatments, which covers the entire property.
4.2. In the event of a failed heat treatment, we offer up to two additional steam and ULV Fumigation at no extra cost, as stated in our Guarantee Terms and Conditions.
4.3. Please note that our guarantee only applies to treatments conducted on the entire property. Partial property treatments are not covered.
4.4. Our Guarantee Terms and Conditions exclusively cover the current infestation and do not extend to any future re-infestations.
4.5. The guarantee will be considered invalid if the aftercare instructions provided in your treatment report, whether given orally or in writing, are not followed.

We will guarantee two free treatments if we cannot eliminate the problem within the initial three treatments. There will be a waiting period of around 2-3 weeks between the treatments, but this only applies to residential cases. For the initial three treatments, each one will be 30% off the previous one. 2 (two) free treatments are guaranteed as the 4th and the 5th treatment. If we have carried out five treatments, then every one subsequently will be £100 as a minimum charge. This is only valid for three months. If you have a reintroduction of moths six months after the final treatment, you will pay full price. If you do not have any moths for a total of 6 months, this indicates that the extermination service has been successful.

5.1. In the event that we are unable to fulfil the agreed job, we will provide a full refund for any pre-paid services. To initiate a refund, please contact us via email, phone call, or in writing within 30 days from the date of payment.
5.2. Please note that deposits are non-refundable if a cancellation notice is given less than 24 hours prior to the scheduled service date and time.
5.3. It is important to provide accurate details in your written or oral communication with us. We cannot be held responsible for issuing a refund if inaccurate information is provided.
5.4. Refunds will not be issued for services that have already been conducted. Once the work has been completed, we are unable to provide a refund.